Customer Service
Shipping & Delivery
Orders will be shipped out within 3 business days.
We currently offer shipping via USPS within the United States
Shipping costs are based on the weight of your order and your location. Upon adding an item to your shopping cart, you will be prompted to enter your Country and Zip/Postal code. Your shipping options will then be displayed.
Return Policy
If you would like to return an item please contact as soon as possible after shipment delivery. All returns must be completed within 30 days of receipt. To seek authorization for a return, please email us at support@threadtraders.com.
If authorized for a return, all items must be returned in their original, unworn, re-saleable condition.
Under no circumstances will any items that were sent as NEW will be authorized or accepted for a return if they are now in a USED condition. Specifically, if an item was sold as NEW WITH TAGS, the tags must be attached when returned. If an item was sold NEW IN BOX, the item must be returned with the original box. If the item was sent NEW, SEALED it must be returned new and unused with the seal intact.
The purchaser is responsible for the return shipment method.
No warranty is given or implied regarding use, duration of use and applicability for any specific application.
Shipping & Handling is non-refundable.
Payment
We accept all major credit & debit cards including: Visa, Mastercard, Discover, and American Express.
Additionally, we accept payment through digital wallets such as ApplePay and GooglePay.
We ensure your security by using SSL technology.
At this time, we are not able to accept checks or money orders
Contact Information
Thread Traders
(646) 450-1480
support@threadtraders.com