Customer Service

Shipping & Delivery

Orders will be shipped out within 2 business days.
We currently offer shipping via USPS within the United States
Shipping costs are based on the weight of your order and your location. Upon adding an item to your shopping cart, you will be prompted to enter your Country and Zip/Postal code. Your shipping options will then be displayed.

Return Policy

All items are sold AS-IS. We do our best to ensure all of our items are accurately described. If you have any questions, please email us prior to purchasing.

All sales are considered FINAL. Returns are authorized at our discretion. To seek authorization for a return, please email us within 7 days of receiving your order.

If authorized for a return, all items must be returned in their original, unworn, re-salable condition.

Under no circumstances will any items that were sent as NEW will be authorized or accepted for a return if they are now in a USED condition. Specifically, if an item was sold as NEW WITH TAGS, the tags must be attached when returned. If an item was sold NEW IN BOX, the item must be returned with the original box.

No warranty is given or implied regarding use, duration of use and applicability for any specific application.

Shipping & Handling is non-refundable.

Payment

We accept Visa, Mastercard, Discover and Paypal.

If you wish to pay with American Express, select PayPal as your payment method.  Then select "Pay with a debit or credit card, or PayPal Credit".  Use the "Debit or Credit Card" Tab to enter your  American Express Card Number.  You will not need to create a PayPal Account.

If you wish to pay with a pre-paid gift card from Visa, MasterCard, American Express or Discover, select PayPal as your payment method.  Then select "Pay with a debit or credit card, or PayPal Credit".   Click the "Prepaid Gift Card" Tab to enter your Pre-Paid Gift Card number. You will not need to create a PayPal Account.

We ensure your security by using SSL technology.
At this time, we are not able to accept checks or money orders

Contact Information

Thread Traders
(646) 450-1480
support@threadtraders.com